Order Process

What happens once I place my Order?

Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.

Initial Email: Within 1-2 business days, your assigned customer service representative will reach out to confirm your logo colors, logo location on the item, and desired decoration method. We will also verify whether you have a firm deadline for the order.

Digital Proof Emailed to You: Within 3 to 5 business days, you will receive a proof via email of your digitized logo.

Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule!  Edits to the logo, or delays to the approval, will likely cause delays to your order ship date. We will not process your order until we hear back from you,

Production: Once the logo is approved, the order goes into production!

Order Ships: Our standard lead times from when the order is placed until it ships out of our facility can change based on demand. 

You will receive an email with your tracking number when it leaves our warehouse, Ground Shipping typically takes 3 to 5 days for delivery (on top of the 10 business days to process your order).  Expedited shipping is also available for a fee.

Will I see a proof of my logo before production?

Yes! Unless it is an exact reorder, you always see a proof of your logo before we proceed with decoration.

We take your logo, set it up for embroidery, actually embroider it on a piece of material and then send you a digital photo of it for your approval.

Do you require a minimum order?

We do not require a minimum order.  If you only need a few, you can order just what you need.  This means it's possible for teams of any size - even teams of one - to get high quality embroidered apparel for any event

Can I cancel or change my order?

If, for any reason, you need to change an order once it was placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production or has shipped, the order cannot be changed.

What file format works the best?

If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI files. However, we will take whatever you've got.

(NOTE: You only need to upload your image file once per order--i.e. it doesn't need to be uploaded with each style and/or color you are purchasing.)

Do you still have my logo?

Yes.  Once we have set up a logo and produced an order with it, we keep it on file.  We never discard or delete any logos.

 

Shipping and Delivery

How long will it take to get my order?

We are shipping orders in 10 business days.  Shipping times will vary based on the type of shipping service you select at checkout.  

Rush Production service is available.  See the Rush Service information below for more information.

Do you offer Rush Processing?

Yes. Rush Production orders ship in 6 business days.  You can select that option in the shopping cart.

The Rush Production fee is $90 for orders of between 1 and 25 pieces and $115 for orders between 26 and 59 pieces.  For orders of over 60 pieces, please contact us.

If you have a specific date you need the order in your hands, please tell us that at the time of the order so we can make sure to hit your date.

Do you offer expeditated shipping?

Yes, all of the expediated shipping options are available in the shopping cart for your address.

Do you ship internationally?

We only ship to addresses within the United States or to military APO addresses.

What to do if a package is stolen from you?

We are sorry if you did not receive your package and suspect it might have been stolen.

Because we create custom products that are completely unique, we will not replace or refund products or orders we shipped using a third party like UPS or USPS.

If your mail was stolen, follow these steps to be reimbursed or to receive a replacement item.

Step 1: Track the package

If you suspect your package was stolen, the first thing you should do is check your email for tracking information.

It's normal for shipments to face delays, especially during peak shipping seasons such as the holidays. The shipping status will show you where your package was last registered or the date on which it was delivered to the shipping address.

If the item is listed as having been delivered, continue to step 2.

Step 2: Check if your neighbors saw it or held onto it for you

If you've verified that the item was delivered, check with your neighbors. It’s embarrassing to unleash your wrath on a customer support representative, only to discover the kind lady next door saw your package and took it in order to prevent it from getting stolen or rained on. Even if they don't have your package, your neighbors might have seen it earlier in the day.

Step 3: File a claim with the shipping company

You can file a claim with the shipping company as well. UPS, FedEx, USPS, all provide an online claims process to report your missing item, and you can also contact them by phone.

UPS 1-800-742-5877

Fed Ex 1-800-463-3339

USPS 1-8000-275-8777

 

Step 4: Use the purchase protection features on your credit card

Many credit cards offer purchase protection that will reimburse you for stolen items — as long as the item was purchased entirely with that credit card and the card issuer is notified within a specified timeframe. Check your credit card provider's website to check for this coverage and to file a claim.

Unfortunately, some credit card companies exclude coverage for high-value items (typically anything worth over $500 to $1,000). Some may require you to file a police report before they'll offer a refund. That brings us to step six.

Step 5: Claim high-value items with your homeowner’s insurance

Most homeowners or renter’s insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible.

Given that most homeowners insurance deductibles run between $500 to $2,000, filing a claim won’t make sense for most stolen packages. Even if the lost item is more than the deductible, you’ll need to weigh the possibility of your homeowner’s insurance company increasing your premiums due to your claim, not to mention the hassle of filing the claim itself.

 

Payments

What types of payments do you accept?

We accept all major credit cards, Paypal.

Returns

Can I return embroidered apparel?

Because of the custom nature of logo embroidered apparel, the only returns we can accept are for defective apparel or defective decoration. 

We do not accept returns for sizing issues. However we will try and help you out as much as we possibly can, within reason.

What if I am unhappy with my order?

If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, contact your us and we will find a suitable resolution.

Your experience with Thread Logic is important to us and we will do our best to work with you on any issue. We must be notified of all issues within 30 days of receiving the order.

Trademarks and Logos

Logo rights to use

If we use artwork you have supplied to embroider your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Certain retail brands have logo use guidelines that Hallsville Custom follows; we reserve the right to cancel orders with logos that do not conform to those guidelines.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

 

Hallsville Custom

Talk to a real person

903-736-6954

Send a message

stevenlummus34@gmail.com

 

Blog post

Set Your Team Up for Success with Custom Embroidered Business Travel Attire!

In the world of business travel, the choices for high quality, comfortable options are slim.

With Hallsville Custom’s array of options, you can confidently navigate the professional realm, ensuring your attire reflects positively on your brand and your team. Whether you are traveling back to the home office or embarking on a networking trip, Hallsville Custom has something for everyone.

We know the needs of your team are plenty. With our no minimum order requirement and the ability to mix and match color and style options, you are able to order exactly what you need while providing options for the whole team.

Our easy upload process makes your shopping experience a breeze! Upload your company logo once and then see how it looks on any of our products, sitewide!

What are you waiting for? You need to get your team out there, displaying your logo! If you aren't sure where to start or what would be best for your team, reach out to us! We are here and ready to help.

 ABOUT OUR STORE

 

At Hallsville Custom we believe your logo is your business’ identity, it is also your story. That’s why treat it like it was our own. Custom logo embroidered apparel is our business, and we do it well from our garage in Hallsville, Tx. We are an American small business that employs logo embroidery artisans. Benefit from our small town and small business overhead and proudly wear your logo from a knowledgeable hard working, local family.